FAQ
Absolutely. All payments are processed through secure, encrypted payment providers. We never see or store your card details. Your information is protected from start to finish.
We accept all major credit and debit cards, as well as PayPal and other payment methods available at checkout.
If your order hasn't been dispatched yet, yes. Contact us as soon as possible and we'll sort it out. Once an order has shipped, it falls under our standard return process.
Free. Always. Every order ships free, no matter what you order or where you are.
Most orders arrive within 5 to 7 business days. Please allow 1 to 3 business days for your order to be processed before shipping.
We currently ship to the United Kingdom, Australia, the United States, and Canada. We're working on adding more countries soon.
Yes. Once your order has been dispatched, you'll receive an email with a tracking number so you can follow your package every step of the way.
Shipping times are estimates and occasionally delays can happen due to carrier issues, weather, or customs. If your order hasn't arrived within 14 business days, contact us and we'll look into it straight away.
Depending on your country, your order may be subject to local customs fees or import taxes. These charges are set by your country's customs authority and are the responsibility of the buyer. We have no control over these charges.
You have 30 days from the date you receive your order to request a return or refund. Items must be unused and in their original packaging. Just contact us with your order number and we'll walk you through it.
Contact us within 7 days of delivery with a photo and your order number. We'll send a replacement or issue a full refund. No hassle, no runaround.
Once approved, refunds are processed within 3 to 5 business days. It may take an additional 5 to 10 business days for the funds to show up in your account depending on your bank.
Yes. Contact us within 30 days of receiving your order and we'll arrange an exchange, subject to availability.
Not at the moment, but we're working on it. Stay tuned.
You can reach us at shopfenzie@gmail.com. We're real people and we respond quickly. No bots, no automated rubbish.
No problem. Just drop us a message at shopfenzie@gmail.com and we'll get back to you.