Shipping
Free shipping. Every order. No surprises.
We don't do sneaky shipping fees at checkout.
Every Fenzie order ships free.
No matter where you are or what you order.
Delivery times
Most orders arrive within 5 to 7 business days after processing.
Please allow 1 to 3 business days for your order to be processed and dispatched.
Orders placed on weekends or public holidays will be processed on the next business day.
Where do we ship?
We currently ship to:
United Kingdom
Australia
United States
Canada
More countries coming soon. If your country isn't listed, drop us a message and we'll see what we can do.
Order tracking
Every order comes with a tracking number.
Once your order has been dispatched, you'll receive an email with your tracking details so you can follow your package the whole way.
Please note that tracking updates can sometimes take 24 to 48 hours to appear after dispatch.
Customs and duties
Depending on your country, your order may be subject to local import duties or taxes.
These are determined by your local customs authority and are the responsibility of the buyer.
Fenzie has no control over these charges and cannot predict their amount.
What if my order is late?
Shipping times are estimates, not guarantees.
Occasionally, delays can happen due to weather, customs processing, or carrier issues.
If your order hasn't arrived within 14 business days, get in touch with us and we'll look into it right away.
What if my order arrives damaged?
If something shows up damaged or not quite right, just contact us with a photo and your order number.
We'll take care of it.
Need help?
If you've got any questions about your order or shipping, reach out to us at shopfenzie@gmail.com.
We're real people and we actually reply.