Terms of Service
Terms of Service
Welcome to Fenzie.
By accessing or using our website at shopfenzie.com, you agree to the following terms.
Please read them carefully before placing an order or using our site.
If you don't agree with any part of these terms, please don't use our store.
General conditions
You must be at least 18 years old or have the consent of a parent or legal guardian to use this site and make purchases.
By placing an order, you confirm that you meet this requirement.
We reserve the right to refuse service to anyone for any reason at any time.
We also reserve the right to update, change, or discontinue any part of our website or product offering without prior notice.
Products and availability
We do our best to display our products as accurately as possible.
However, colors and appearance may vary slightly depending on your screen settings.
We don't guarantee that product descriptions, images, pricing, or other content on the site is error-free or complete.
All products are subject to availability.
We reserve the right to limit the quantities of any product or discontinue any product at any time.
Pricing
All prices on our site are listed in the currency displayed at the time of purchase and include free shipping.
Prices are subject to change without notice.
In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price.
If your order is cancelled for this reason, you will receive a full refund.
Orders and payments
When you place an order, you are making an offer to purchase.
We reserve the right to accept or decline your order for any reason, including stock availability, suspected fraud, or errors in product or pricing information.
We accept payments through the methods available at checkout.
All payments are processed securely through our third party payment providers.
We never store your payment details directly.
Shipping and delivery
Shipping details, estimated delivery times, and related policies are outlined on our Shipping page.
By placing an order, you agree to the terms described there.
Delivery times are estimates and not guaranteed.
We are not responsible for delays caused by shipping carriers, customs, weather, or other circumstances beyond our control.
Returns, exchanges, and refunds
Our return and refund conditions are outlined on our Returns and Exchanges page.
By placing an order, you agree to the terms described there.
Intellectual property
All content on shopfenzie.com, including but not limited to text, images, graphics, logos, videos, and design, is the property of Fenzie and is protected by applicable copyright and intellectual property laws.
You may not copy, reproduce, distribute, or use any content from our site without our written permission.
User conduct
By using our website, you agree not to:
Use the site for any unlawful purpose.
Attempt to interfere with the proper functioning of the site.
Submit false or misleading information.
Use automated tools, bots, or scripts to access the site.
Infringe on the rights of others or on our intellectual property.
We reserve the right to terminate your access to the site if we believe you are violating these terms.
Third party links
Our site may contain links to third party websites.
We are not responsible for the content, policies, or practices of those sites.
Visiting third party links is at your own risk.
Limitation of liability
Fenzie is provided on an "as is" basis.
To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from your use of our site or products.
This includes, but is not limited to, loss of data, revenue, or profits.
Our total liability to you for any claim arising from your use of the site or purchase of our products will not exceed the amount you paid for the relevant order.
Indemnification
You agree to indemnify and hold Fenzie harmless from any claims, damages, losses, or expenses arising from your use of the site, your violation of these terms, or your violation of any third party rights.
Governing law
These terms are governed by and construed in accordance with the laws of Portugal.
Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of the courts of Portugal.
For customers in the European Union, nothing in these terms affects your rights under applicable EU consumer protection laws.
For customers in the United Kingdom or Australia, your local consumer rights are not affected by these terms.
Severability
If any provision of these terms is found to be unlawful, void, or unenforceable, that provision will be limited or removed to the minimum extent necessary without affecting the validity of the remaining provisions.
Changes to these terms
We may update these Terms of Service from time to time.
Changes will be posted on this page with an updated date.
Continued use of the site after changes are posted constitutes your acceptance of the revised terms.
Last updated: 18th July 2026
Contact us
If you have any questions about these Terms of Service, contact us at shopfenzie@gmail.com.