Refund Policy
Our refund policy is simple.
We want you to be happy with your purchase.
If you're not, here's exactly how refunds work at Fenzie.
No confusing fine print, no runaround.
30 day refund window
You have 30 days from the date you receive your order to request a refund.
After 30 days, we're unable to offer a refund.
To be eligible for a refund, items must be unused, in their original condition, and in the original packaging.
How to request a refund
Contact us at shopfenzie@gmail.com with your order number and the reason for your refund request.
We'll get back to you and walk you through the process.
Once your return is received and inspected, we'll send you an email to confirm whether your refund has been approved or not.
When will I get my money back?
Approved refunds are processed within 3 to 5 business days.
Depending on your bank or payment provider, it may take an additional 5 to 10 business days for the funds to appear in your account.
Return shipping costs
If you're returning an item because you changed your mind or no longer want it, return shipping costs are your responsibility.
If the item arrived damaged, faulty, or incorrect, we'll cover the return costs and sort it out for you at no extra charge.
Damaged or faulty items
If your order arrives damaged or defective, contact us within 7 days of delivery with a photo of the item and your order number.
We'll issue a full refund or send a replacement.
Your choice.
Non-refundable items
Items that have been worn or used cannot be refunded for hygiene reasons.
Order cancellations
If you need to cancel your order, contact us as soon as possible.
If your order hasn't been dispatched yet, we'll cancel it and issue a full refund.
Once an order has been dispatched, it falls under our standard return process.
Partial refunds
In certain situations, we may offer a partial refund.
This includes items that are returned with visible signs of use, items not in their original packaging, or items returned more than 30 days after delivery.
Late or missing refunds
If you haven't received your refund within 10 business days of approval, here's what to do.
First, check with your bank or credit card provider as processing times can vary.
If you've done that and still haven't received it, contact us and we'll look into it for you.
Exchanges instead of refunds
If you'd prefer a different size or variant rather than a refund, let us know.
We'll do our best to arrange an exchange for you, subject to availability.
More details on our Returns and Exchanges page.
Contact us
Questions about refunds?
Reach out to us at shopfenzie@gmail.com.
We're real people and we'll get back to you as quickly as we can.