Returns and Exchanges

Returns & Exchanges

We want you to love what you ordered.

If something isn't right, we'll make it right.

Simple as that.

If you're not satisfied with your purchase, you can request a return within 30 days of receiving your order.

To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

To start a return, just contact us at shopfenzie@gmail.com with your order number and the reason for the return.

We'll walk you through the next steps.

Need a different size? No problem.

Exchanges are subject to availability.

Once we've received and inspected your return, we'll process your refund.

Please allow 5 to 10 business days for the refund to appear in your original payment method.

Shipping costs for returns are the responsibility of the buyer unless the item arrived damaged or faulty.

If your order arrives damaged, defective, or wrong, contact us within 7 days of delivery with a photo and your order number.

We'll send a replacement or issue a full refund at no extra cost to you.

No back and forth, no hassle.

For hygiene reasons, items that have been worn or used cannot be returned or exchanged.

We hope you understand.

If you haven't received your refund after 10 business days, check with your bank or payment provider first.

If you've done that and still haven't received it, reach out to us and we'll figure it out together.

Got a question about a return or exchange?

We don't hide behind bots. You'll hear from a real person.